MERCHANT DIGITAL SERVICE UNIT

MERCHANT DIGITAL SERVICE UNIT

Merchant Service EDC Challenges

M E R C H A N T S E R V I C E

E D C C H A L L E N G E S

Field Services

Jobs Deployment, Track, Visit Result, Merchant History, SLA Monitoring

Asset Tracking

Movement Order, Asset Deployment, Peripherals, Asset Search

Data Presentation

Jobs Reporting, Asset Reporting

Merchant Service Solutioning

Field Services

Automated field worker deployment to fulfil the highly responsive actions expected, while keeping a full visibility on how and when the field jobs is completed. Easily tracking the SLA achievements from the multiple vendors in servicing the merchants.

Asset Control

Protecting the insurmountable volume of assets related to the service in multiple service point locations including all of the delivery process and Service Level Agreement (SLA) to move the asset.

Merdu Objective

M E R D U

O B J E C T I V E

Empower and Automate Merchant Service Business Processes

Protect and Track EDC + Peripherals Business Assets

Provide Single Source of Data Reporting and Core Integrations

Merdu Module

Merdu Field Service Features

Deploy, Track, and Report Merchant Visits

Merdu Asset Control Features

Asset and Delivery Tracking

Merdu & Banks

Our Purpose

Objective Achieved

SLA Target 99% achieved every year of service

Customer Satisfaction

Customer business continuity and work satisfaction maintained

Deliver Value

Our Engineer works fast with reliable helpdesk support.

EDC Field Service solutions

Mahacakra’s commitment is to provide the best service in EDC Field Service to clients and will always strive to develop solutions to maximize EDC utilization at merchants.

Contact Information

Our Solution