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Monitoring Difficulty: How to know the field technicians is working and making progress ?
Not Productive
Collaboration: Field Services cant work alone and needs support from the office.
Not Efficient
Large Scale Data: Many locations with many complexities in doing the job.
Many Mistakes
SLA Target 99% achieved every year of service
Customer business continuity and work satisfaction maintained
Our Engineer works fast with reliable helpdesk support.
Application based operations. Ensure everything is based on system.
New EDC Installation to new/existing merchants within our area coverage
Monthly visits and maintenance to merchants to ensure the EDC availability and work properly
Repair (technical or procedures) and or replace the EDC when the EDC can not be used for transactions at merchants’ location.
Massive corrective maintenance to enhance the EDC capabilities (software upgrade etc).
Mahacakra’s commitment is to provide the best service in EDC Field Service to clients and will always strive to develop solutions to maximize EDC utilization at merchants.